Our Accounting Department processes and sends payouts to creators every Tuesday. However, there are several requirements to fulfill to receive your payout.
Every sale your creators get is put on hold for two weeks before being added to your ready-to-payout balance. The hold itself is a general bank requirement intended to reserve some time for any potential refunds and chargebacks - when unsatisfied fans or victims of fraudulent activity may request their money back. It serves as a protection measure to ensure that your balance and financial standing are safe.
You can check on the transactions you have in your Transactions list.
As soon as the two-week period passes, the transactions from your sales (the NET revenue specifically) are added towards your payout balance, thus being considered cleared.
Another thing that you should keep in mind is that the total of "cleared" transactions has to reach the minimum payout amount that you've entered in your payment info.
Different payout methods have different payout minimums that you can set, so we strongly recommend checking out the article, the link to which you can find below to learn more about those minimums:
Once your balance reaches the set minimum, our system generates a payout and schedules it for the nearest Tuesday (Tuesday is our usual platform-wide payday). The information about the approximate payout day is available directly on the Next payout widget which also has a hover popup with more details of how much money you have cleared, on hold, and your next payout day.
The information on your previous payouts can be found in Payouts history, so you can keep track of them.
In the payout, we include all the transactions that were made 2 weeks prior to the payout day. For example, all transactions made for the billing period September 6 - September 12th will be included in the September 27th payout.
To check if your payout will be scheduled for the nearest Tuesday, you can always use this simple method: in your Transactions list, adjust the range to custom settings: it should start with the next day after your last payout period (for example, if your last payout was for the period of Aug 19 - Sept 5, the day to start with will be Sept 6), and end two weeks before the Tuesday you want to check on (in the example above, if we are checking for the Tuesday, Sept 27, the range needs to end with Monday, Sept 12).
