In this article, we will delve into the various transaction types featured in your Transactions and the Earnings List of the Creators. Understanding these transaction types is essential for comprehending the financial dynamics within the creators' accounts you manage.
Join: Indicates the first-time purchase of a subscription-type service.
One-time: Subscriptions that are only billed once.
Renew: Represents recurring subscription charges.
Renew/Retention Offer: This transaction occurs when a user initially intends to cancel their subscription but opts to continue following a retention offer.
Tips: These are divided into several categories:
Chat Tips: Tips sent to creators in DM's.
Livestream Tips: Tips given during live streaming sessions.
Post Tips: Tips sent via the creator's feed posts.
Clip Sales: Transactions from purchases of the Clip store items
Refunds: Issued when a purchase is reversed due to suspicious activities in payment profiles or technical issues. Note: These are not processed on user request.
Chargebacks: Funds returned upon request by users through their banks. (Find out more about Chargebacks)
Repaid Chargebacks: Transactions where previously issued chargebacks are repaid.
Void Transactions: Transactions that have been canceled due to processing errors.
As an agency manager, understanding these nuances is vital to ensure effective oversight and support for your creators. By mastering these details, you are better equipped to provide informed guidance, making financial management a seamless aspect of your operations. Remember, a well-informed approach is key to fostering successful and financially sound creator partnerships.